Privacy policy

At Doggy FreshFlow, we respect your privacy and are committed to being transparent about how your personal information is collected, used, and shared when you visit our website, make a purchase, contact us, or otherwise interact with our services.

This Privacy Policy explains the types of information we collect, why we collect it, how we use it, and the choices and rights that may be available to you.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and purchase information
  • Payment and transaction information
  • Customer support communications
  • IP address
  • Browser and device information
  • Website activity and interactions
  • Cookie and similar technology identifiers

Payment information may be processed directly by Shopify or other authorized payment providers. We do not necessarily receive or store complete payment card details.

How We Collect Information

We may collect personal information:

  • Directly from you when you place an order, contact us, subscribe to communications, or provide information through our website.
  • Automatically when you browse our store through cookies and similar technologies.
  • From service providers and business partners that help us operate our store, process payments, deliver orders, prevent fraud, analyze website activity, or provide marketing services.

How We Use Your Information

We may use personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Provide tracking information
  • Process returns, refunds, and replacements
  • Provide customer support
  • Communicate with you about your purchases
  • Detect and prevent fraud or misuse
  • Maintain the security of our website
  • Improve our products, website, and customer experience
  • Understand how customers use our store
  • Personalize website content and shopping experiences
  • Send marketing or promotional communications where permitted
  • Comply with applicable legal obligations

Shopify

Our online store is powered by Shopify.

Shopify may process customer information in order to provide services such as checkout, payment processing, fraud prevention, analytics, account features, and other ecommerce functionality.

Shopify also uses cookies and similar technologies on merchant storefronts for purposes including functionality, performance, analytics, and, depending on merchant settings, advertising.

For more information about how Shopify handles personal information, you may review Shopify’s privacy documentation.

How We Share Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These may include:

  • Shopify
  • Payment processors
  • Shipping and fulfillment providers
  • Customer support providers
  • Analytics providers
  • Fraud prevention and security providers
  • Email or marketing service providers
  • Advertising and measurement partners, where applicable
  • Professional or legal service providers where necessary

These providers may process information only as permitted by their agreements with us and applicable law.

We may also disclose information when required to comply with law, protect our rights, investigate fraud, or respond to lawful requests.

Sale or Sharing of Personal Information

Doggy FreshFlow does not sell personal information for money.

However, depending on the technologies and advertising services used on our website, certain information may be disclosed to advertising or analytics partners in ways that may be considered a “sale” or “sharing” under some U.S. state privacy laws.

Where required by applicable law, eligible users may have the right to opt out of such sale or sharing.

California consumers, for example, may have rights to know, delete, correct, and opt out of the sale or sharing of personal information, subject to applicable exceptions.

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Maintain shopping cart and checkout functionality
  • Understand website traffic and performance
  • Improve the customer experience
  • Measure marketing performance
  • Provide advertising where permitted

Some cookies are necessary for the website to function, while others may relate to analytics, advertising, or personalization. Shopify itself uses several categories of cookies across merchant storefronts.

Depending on your location, you may be able to manage your cookie choices through our website’s privacy or cookie controls.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Obtain information about how your data is used or disclosed
  • Opt out of certain marketing communications
  • Opt out of certain sale, sharing, or targeted advertising practices
  • Appeal certain privacy-related decisions where required by law

Some rights are subject to legal exceptions and may not apply in every circumstance.

Marketing Communications

If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link included in the message.

You may still receive non-marketing communications related to your orders, customer service requests, returns, refunds, or other transactions.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Complete transactions
  • Maintain business and tax records
  • Resolve disputes
  • Prevent fraud
  • Comply with legal requirements

Retention periods may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

International Processing

Our service providers, including Shopify and other technology partners, may process or store personal information in countries other than the country where you live.

When required, appropriate safeguards may be used for international transfers of personal information.

Third-Party Websites

Our website may include links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Our website and products are intended for adults purchasing products for themselves or their households.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements, or services.

When we make changes, we will update the Last updated date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have concerns about how your information is handled, please contact:

Doggy FreshFlow
Email: support.stylorus@gmail.com

Please provide enough information for us to understand and respond to your request.