Política de reembolso
At Doggy FreshFlow, we want you to feel confident trying your purchase at home. That’s why eligible products are covered by our 30-Day Money-Back Guarantee.
30-Day Returns
You may request a return within 30 days of the date your order is delivered.
Your product may be opened and reasonably used during the 30-day trial period.
To qualify for a return:
- The item must be returned with all main components, accessories, and parts originally included.
- The product must not show signs of intentional damage, misuse, abuse, neglect, or excessive wear.
- The item should be reasonably clean before being returned.
- Proof of purchase or your order number is required.
- You must contact us before sending your return.
Whenever possible, please return the item in its original packaging.
Returns sent without prior authorization may not be accepted.
30-Day Money-Back Guarantee
We encourage you to give the product time to become part of your pet’s routine.
If you are not satisfied with your purchase within 30 days of delivery, contact our support team to request a return.
Once the return is approved and received, eligible orders will be refunded to the original payment method.
The guarantee covers the purchase price of the eligible product. Original shipping charges, if any, are non-refundable unless the return is due to an error on our part, a defective item, or damage during delivery.
The 30-Day Money-Back Guarantee does not cover products that have been intentionally damaged, misused, neglected, or broken after delivery for reasons unrelated to a product defect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, incomplete, or you receive the wrong item, contact us as soon as possible and include:
- Your order number
- A short description of the issue
- Photos or video showing the problem, when applicable
If the issue is verified, we will work with you to provide an appropriate replacement, resolution, or refund at no additional cost to you.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Downloadable or digital products
- Items marked as final sale
- Products damaged through misuse, neglect, improper cleaning, unauthorized modification, or accidental damage after delivery
This does not affect your rights regarding products that arrive damaged, defective, incomplete, or incorrect.
Free Gifts and Promotional Items
If your order included free gifts or promotional items, they may need to be returned together with the main product when requesting a full refund.
If promotional items are not returned, we reserve the right to deduct their stated value from the refund where permitted.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for your bank, card issuer, or payment provider to post the refund after it has been processed.
Partial Refunds
A partial refund may apply when an item is returned:
- Missing components or accessories
- With damage not caused by shipping or a product defect
- In a condition that goes beyond reasonable use during the 30-day trial period
We will notify you before issuing any partial refund.
Return Shipping
For returns based on a change of mind or dissatisfaction, the customer is responsible for return shipping costs unless otherwise stated.
If the product arrived damaged, defective, incomplete, or incorrect, Doggy FreshFlow will cover the reasonable return or replacement shipping costs where applicable.
We recommend using a trackable shipping method for authorized returns.
Exchanges and Replacements
We offer replacements when an item arrives defective, damaged, incomplete, or incorrect.
If you would prefer a refund instead of a replacement, let our support team know when you contact us.
Delayed or Missing Refunds
If your refund has been approved but has not yet appeared:
- Check your bank or payment account again.
- Contact your card issuer or payment provider, as processing times may vary.
- If the refund still does not appear after the expected processing period, contact our support team.
Contact Us
To request a return, refund, or replacement, please contact:
Doggy FreshFlow
Email: support.stylorus@gmail.com
Please include your order number and a brief description of your request so we can assist you as quickly as possible.