Política de envío
At Doggy FreshFlow, we aim to make the delivery process clear and easy to understand. Please review the information below before placing your order.
Order Processing
All orders are processed and prepared for shipment within 3–4 business days after the order is placed.
Business days do not include weekends or public holidays.
During periods of unusually high demand, promotions, or holidays, processing may take slightly longer. If a significant delay affects your order, we will do our best to keep you informed.
Estimated Delivery Time
Once your order has been shipped, delivery typically takes:
United States: 4–6 business days
Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside our control.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package until delivery.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Shipping Costs
Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
If your order qualifies for a free shipping or promotional shipping offer, this will also be shown during checkout.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to update the address before the order ships, but changes cannot be guaranteed once processing or shipment has begun.
StyloRus is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Order Changes and Cancellations
If you need to change or cancel your order, contact us as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has entered processing or has already shipped.
Delayed Packages
Occasionally, a carrier may experience delays after an order has shipped.
If your tracking has not updated for an extended period or your package has not arrived within the expected delivery window, please contact our support team with your order number.
We will help you review the tracking information and determine the appropriate next step.
Tracking Shows Delivered, but Package Is Missing
If your tracking information shows that your order was delivered but you cannot locate it:
- Check around your property and usual delivery locations.
- Ask household members or neighbors if they accepted the package.
- Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before final delivery.
- Contact the shipping carrier for additional delivery details.
If you still cannot locate your package, contact us and we will assist you with the next steps.
Lost Packages
If a package is confirmed lost in transit, please contact us.
We will review the situation with the shipping carrier and work with you toward an appropriate resolution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Include:
- Your order number
- A description of the issue
- Photos or video when applicable
We will review the issue and help arrange an appropriate replacement, refund, or other resolution in accordance with our Refund Policy.
Delivery Estimates
All shipping and delivery timeframes are estimates rather than guaranteed delivery dates.
Unexpected carrier delays, severe weather, holidays, customs processing where applicable, or other circumstances outside our control may affect delivery times.
Contact Us
For shipping questions, tracking assistance, or delivery issues, please contact us through the official support contact listed on our website.
Please include your order number whenever possible so we can assist you faster.